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The Innovx Delta software is incompatible with Windows 10. In order to update our system to the newest version of Java, the Innovx software is running on Windows Xp Sp3, a compatibility mode for Windows 10.
Aeris Panalytical XRD
We trained did some training on the Aeris XRD. Setting Reading the manual, setting up a measurement file and , changing hardware in the XRD as needed, running a sample. We ran 1 ran one sample successfully but on the second attempt sample we could not get the XRay generator to start up. Errors encountered were O.BootsstrapperBlockedOnXsafeUnsafe and O.Safety.XsafeUnsafe (these errors are logged on the machine). The manual procedure manual's procedure for clearing this error includs turning off, opening cover and making sure it is closed correctly, restarting, toggling the HT key. We tried this several times with no avail. Steps leading to the error are: before the second run Ran one sample without issue; changed the parameter file, loaded the file, awaited the prompt to change the hardware but it did not come, I tried to open the cover while it was still locked (gently tried) - this may have caused the error. We ) to change the hardware and then we noticed the error (when exactly the error occurred we are unsure). I do not think the gentle lift on the cover while it was locked caused the error but we cannot pin point anything else to cause a Xray safe error. We have set up a Work Order with Malvern Panalytical and emailed Vladimir (XRD techs are CC'ed). WO # 001511. Vladimir is now looking at the Error Log file. He will email with possible cause/solutions.
Here are Vladimir's replies:
Hi Heather,1.
The cover is part of x-ray safety system. Looks like x-ray safety was indeed compromised in attempt to open the cover manually while it was locked. You mentioned that the instrument was restarted, but the error cannot be cleared. Is it just the error or you still cannot turn x-ray generator ON? If this is still the case, please try following:
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Let me know what happed,
ABOVE STEPS DID NOT WORK
Hi Heather,2.
Please try to turn the instrument off again from toggle switch on the back and move the goniometer arms manually to the lower angle, almost to zero or approx. 10 degrees. Do not worry, you can move the goniometer manually with the system powered off, some situations like mounting non ambient heating stage requires to move the goniometer manually to higher angle. Re-initialize the instrument and try turn the key ON.
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