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We trained on the Aeris XRD. Setting up a measurement file and changing hardware in the XRD as needed. We ran 1 sample successfully but on second attempt could not get the XRay generator to start up. Errors encountered were O.BootsstrapperBlockedOnXsafeUnsafe and O.Safety.XsafeUnsafe (these errors are logged on the machine). The manual procedure for clearing this error includs turning off, opening cover and making sure it is closed correctly, restarting, toggling the HT key. We tried this several times with no avail. Steps leading to the error are: before the second run, I tried to open the cover while it was still locked (gently tried) - this may have caused the error. We have set up a Work Order with Malvern Panalytical and emailed Vladimir (XRD techs are CC'ed). WO # 001511.
Here is Vladimir's first replyare Vladimir's replies:
Hi Heather,
The cover is part of x-ray safety system. Looks like x-ray safety was indeed compromised in attempt to open the cover manually while it was locked. You mentioned that the instrument was restarted, but the error cannot be cleared. Is it just the error or you still cannot turn x-ray generator ON? If this is still the case, please try following:
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Turn the x-ray key ON (vertical position);
Let me know what happed,
ABOVE STEPS DID NOT WORK
Hi Heather,
Please try to turn the instrument off again from toggle switch on the back and move the goniometer arms manually to the lower angle, almost to zero or approx. 10 degrees. Do not worry, you can move the goniometer manually with the system powered off, some situations like mounting non ambient heating stage requires to move the goniometer manually to higher angle. Re-initialize the instrument and try turn the key ON.
When you tried to reboot Aeris before, have you noticed or heard that the goniometer was initializing? Does the sample changer initialize?
When the power is ON, can you open the cover and check status of LEDs on the black metal box behind sample loading door? LEDs are red and green.
And finally can you e-mail me log files? I have attached instructions how to collect log files.
Best regards,
ABOVE STEPS DID NOT WORK